Tagged
Tell the shopper whether the order is in the return window and offer an exchange first. Do not buy the label and do not call createRefund. Where-is-my-order is about 18% of tickets; this is the next slice, not a second cashier.
A chatbot searches help articles. An agent uses tools and can be stopped. Relabeling search as an agent is how Browser-hot pilots hit ~3× Runtime-shaped spend.
Take the lookup work off the queue. Where-is-my-order is about 18% of tickets. Refunds stay with a person. We are not publishing a tickets-down percentage.
Monday, the same order and policy tickets. An agent looks them up. Where-is-my-order is about 18% of the pile. Refunds stay with a person. We are not publishing a tickets-down number.
This refund means 5 screens, a polite shopper, and a package that says delivered. Build the evidence first. Recommend. Do not issue the refund in week one.