ecommerce

Monday, the AM desk. An agent caps accounts requiring attention at 5 rows with evidence on each. Sales still owns the call. Demo dollars are fixtures.

Someone asks ChatGPT which shoes to buy and lands on your site. Adobe put July 2026 AI-referral traffic to U.S. retail +62% YoY. Score whether an outside agent can read your stock and price before you buy another chat widget.

Monday, the onboarding checklist. An agent collects docs and drafts setup. Credit limit stays null until a person signs. No $50k starter guess.

Finance has historical spend. Ops needs who to call this week. Score attention from paid orders plus risk — do not overwrite CRM cash. Cart abandonment is 70.22%; that is not your VIP list.

Why did apparel drop? Ask with five named tools and a time window. No warehouse dump. No TikTok story. We are not publishing a 40% insight lift.

Week one: a catch-all Lambda wraps Shopify Admin. The prompt says read-only. cancel and refund are still in the schema. Browser off — support pilots with Browser hot ran roughly 3× the spend.

Camera in the cart. Suggest a lens that fits and is in stock — not "people also bought." Cart abandonment at 70.22% is checkout leak context, not an attach promise.

Monday, the slow movers and the open PO. An agent recommends stop-buy before markdown. Aging at 180 days is still HITL. We are not publishing a recovery-rate KPI.

A shopper updates their address in the account UI. Next chat, the agent cites the old address from Memory. Use tools for facts. runtimeSessionId must be at least 33 characters.

Package delayed; care-guide drip still fires. Pause education and review-ask when where-is-my-order is talking. WISMO is about 18% of tickets — not a second tracking bot.

Five phases from quick wins to advanced ops. Below 16 out of 30 readiness, do not let an agent change orders. Phase 1 is reads — WISMO and returns recommend.

Rank automations by volume and feasibility — not promised payback. WISMO is about 18% of tickets. Start reads before inventory writes or POs.