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Shopper asks for a wide waterproof shoe in stock. Rank on fit and stock, not "people also bought." Cart abandonment sits at 70.22% — wrong recs do not fix it.
Packaging crush shows up in reviews before it shows up in tickets. A 30-day ops brief names themes and owners. Public replies wait for a person. We are not publishing a star-rating lift.
Monday, the unsigned PO packet. An agent drafts qty, vendor, and need-by. Qty over 2× 28-day velocity stays HITL. A buyer still sends it.
Monday, the RFQ clipboard. An agent drafts from customer price and ATP. Over the $5,000 fixture cap stays HITL. CPQ still issues the quote.
Shopify #1001, OMS SO-1001, WMS PICK-88 — three ids, one paid order. Document one join this week. The ~$791/mo platform cost floor at 50,000 sessions buys nothing if the join is a guess.
Your rec widget, on-site search, and a shopping agent should read the same SKU. Adobe's July 2026 cohort says 39% of homepages aren't machine-readable — agentic commerce fails earlier on missing attrs, duplicate GTINs, and stale stock. This is the catalog contract.
This refund means 5 screens, a polite shopper, and a package that says delivered. Build the evidence first. Recommend. Do not issue the refund in week one.
Monday, the account calendar. A ~30-day cadence that goes quiet is an AM task — not a "we miss you" email. Day 38 is a queue row. Sales still decides who speaks.
Vitamins due next week — unless they already subscribe. Predict the window, draft one reminder, never charge the card. Cart abandonment is 70.22%; that is not a refill rate.
The serial-returner spreadsheet becomes "you are fraudulent" in a ticket. Risk bands stay internal. High freezes auto-refund. A person still owns the accusation. The ~$791/mo platform cost floor at 50,000 sessions is planning cost, not fraud recovered.
Finance asks why revenue dropped last week. Someone answers with a TikTok story and no tools. Hop table with evidence per step — Baymard 70.22% is industry context, not your diagnosis.
Monday, the wholesale counter. An agent looks up their net, not the public product page. 3 signed-in roles keep the price book closed. No payment capture.